10PCS Refillable Capsules for Nescafe DOLCE GUSTO Coffee Capsules Reusable Filter with Spoon Brush Coffee Pods High Quality

A letter from Imellow coffee store

Dear customer,

Thanks for your love that order the product from our store,We are the manufacturer so the speed of us is very quick.The following question and answers are for your reference.

When will the product be sent out?

The coffee capsule will be sent with 13day.Other product will be send within the time of we promised.

When will the order arrive to my address?

The time to arrive your address is according to the logistic owner that you choose.

In normally,you can see the transport timeliness on the product page.

What should i do when the protection is about to end?

If you are worried about the protection time,you can contactus,we are very glad to help you to extend that.

How should i know if my machine is compatiable with the coffee capsule or adapter?

Recently,we received some bad news that some customer gave us feedback ,your product couldn't use on my machine and asked for a refund.

We can understand your feellings and very sad to hear that.Actually,we have marked the machine the our product can used.If you can't sure if your machine if it can use,we would like to suggest you contacting us and we will help you to solve your problem.

What should i do if i receive the breaked product?

Do not worry.Please contact us immediately and we will solve for you.

what should i do if i do not receive the package?

We are very sorry hear that.Do not worry.Please contact us immediately and we will solve for you.Your satisfaction is our responsibility!

Please contact us first if you encounter any problems, your satisfaction is my responsibility, don’t give me bad reviews~

Regards

Imellow Coffee store.